F . A . Q

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F.A.Qs

How might flooring warranties could be voided?

There are many different types of flooring warranties and coverage can differ. However, damages typically excluded from a floor’s warranty include:

  • Water damage from plumbing, storms or flooding.
  • Damage from smoke, fire or other casualty event.
  • Damage from improper cleaning methods or materials.
  • Damage from improper maintenance.
  • Any use of the cushion that is unreasonable or outside of the normal and expected uses within a residence.

It’s important to understand your warranty so you don’t accidentally void it. Some warranties may require regular maintenance and/or specific cleaning requirements in order for the warranty to be valid. An expert at your local Carpet One Floor & Home store can help you understand the specifics of a warranty.

What′s The Best Flooring Warranty?

When it comes to flooring, there are a number of warranties to choose from that vary by flooring type. There is not necessarily a best warranty, but it’s important to choose one that matches your expectations. Take the time to compare different warranties — some warranties provide coverage for up to 10 or 25 years, while others may offer lifetime coverage. Always read the fine print and ask your Carpet One Floor & Home consultant for more details about the different types of warranties.

At Carpet One Floor & Home we pride ourselves in having some of the best warranties in the industry, including coverage options for up to 50 years as well as life of the floor coverage on installation for all flooring types.

What should I know about flooring warranties?

Warranties vary by flooring type, region and even lifestyle, so it’s easy to get overwhelmed. When you’re shopping for warranties, you’ll always want to read the fine print. Some warranties provide five years of coverage while others provide lifetime coverage. You’ll also want to consider your lifestyle. For example, if you have pets and you want to purchase carpet, consider a warranty that covers pet stains.

The following are the general types of coverage included in flooring warranties:

Wear Warranty

A wear warranty is the most common type of flooring warranty and covers foot traffic and use.

Manufacturing Warranty

A manufacturing warranty covers defects made by the manufacturer and is separate from a retailer warranty.

Stain Warranty

Stain warranties are effective when you follow proper care and maintenance instructions to guarantee coverage.

Installation Warranty

A warranty that protects you from any installation mistakes will help guarantee the quality of workmanship is professional. You want to be confident that if you don’t love your new floor, a retailer will provide the fix at no service cost.

Carpet One Floor & Home’s easy-to-understand warranty system offers incredible levels of protection. Ranging from Bronze to Titanium, you’re sure to find the perfect warranty to fit your lifestyle. And if you’re looking for absolute assurance that you’ve made the right selection, we offer The Beautiful Guarantee – a one-of-a-kind guarantee, that ensures you’ll love your floor or we’ll replace it for free.

Will I actually use or need my warranty?

While there is no guarantee that you’ll use or need your flooring warranty, it’s still important to know and understand your warranty.

Take time to fully understand the advantages and disadvantages of a warranty with the help of an expert at Carpet One Floor & Home. Selecting a warranty should not be a rushed or uninformed decision. You’ll want to choose a warranty that aligns with your specific floor type, guarantees protection for many years and one that gives you peace of mind.

What should I know about carpet warranties?

Warranties differ across the various carpet types. To better understand what you’re buying and what is guaranteed, check with an expert at your local Carpet One Floor & Home store. Our flooring experts often have many years of experience and can help you determine the best warranty for your purchase.

Carpet warranties offer the following types of coverage:

Wear

Wear is the most common type of carpet warranty and it’s also one of the more misunderstood warranties. It’s important to understand what wear means to the manufacturer. Manufacturers define wear as abrasive fiber loss, not a change in appearance, such as shading or pooling, matting or crushing. Also, understand that a wear warranty may have conditions about what percentage of the carpet has to be worn before coverage applies — on average it’s about 10% of the carpet — and only the worn section extending to the nearest wall, doorway or entrance, will be replaced with identical carpet.

Soiling

Soil warranties are provided in case of color changes due to deposits of dry soil from foot traffic and normal household use over time. Many times, self-cleaning or having the carpet professionally cleaned is done before checking to see if coverage applies. To guarantee coverage, you’ll want make sure to follow proper care and maintenance instructions.

Stains

Stain resistance is the carpet pile’s ability to resist minimize or withstand permanent stains. Most carpets that you can buy now have been specially treated to resist stains, however, carpet stain warranties are still helpful in the event that treated carpet doesn’t hold up to stains. These warranties tend to differ across carpet types and retailers and most fiber manufacturers offer them too.

Pet Stains

Pet stain warranties are usually only offered at select carpet retailers. There are many different types and coverage options for pet stain warranties. At Carpet One Floor & Home, we have several products that offer exclusive pet stain warranties. Visit a local store and talk with a carpet expert to find out what types of pet stain warranties are available. Ask about coverage options and what is included and excluded in the pet stain warranty.

Fading

A fade warranty protects your carpet against damage and color change from exposure to sunlight or artificial light.

Installation

An Installation warranty can be just as important as the product warranty and covers any issues during the original installation. Seek out a flooring retailer with experienced installers on staff who know industry standards and will guarantee quality and professional workmanship. Some retailers even offer lifetime installation warranties.

What should I know about hardwood warranties?

Warranties for hardwood floors differ across flooring type. To better understand what you’re buying and what is guaranteed, check with an expert at your local Carpet One Floor & Home store. Our flooring experts often have many years of experience and can help you find the best warranty for your flooring purchase.

Hardwood warranties offer the following types of coverage:

Wear
Wear refers to the complete loss of the hardwood flooring’s protective finish. In a standard hardwood wear warranty, a decrease in gloss may not be considered wear. Likewise, damage due to shoes, pets or moving furniture may not be considered wear.

Manufacturing
A manufacturing warranty covers defects that can occur during milling or assembly. Some flooring retailers offer this coverage for your hardwood floor for a specified period of time.

Structural Integrity
A structural integrity warranty typically provides coverage for separation of the thin sheets of wood that are bonded together to form an engineered wood floor.

Installation
An installation warranty can be just as important as the product warranty, and covers any issues with the original installation.

What should I know about vinyl warranties?

Warranties for vinyl floors differ across type and retailer. To better understand what you’re buying and what is guaranteed, check with an expert at your local Carpet One Floor & Home store. Our flooring experts often have many years of experience and can help you find the best warranty for your flooring purchase.

Vinyl warranties offer the following types of coverage:

Wear
A vinyl wear warranty provides coverage in the case that the wear layer is lost and results in the change or damage of the printed pattern or design.

Fading and Stains
A fade warranty for vinyl flooring typically provides coverage for stains, discoloring or fading when used under normal household conditions.

Rips, Tears, Gouges and Indents
This warranty provides coverage when your floor happens to contract, expand, curl, crack, rip or tear from normal household use. Construction damage, installation-related damage or damage from sharp cutting objects are not usually covered under this type of warranty.

Locking System
A locking system warranty typically guarantees that the joints of your vinyl tile floor remain securely locked together, without separation or cracking, for the duration of the warranty.

Installation
An installation warranty can be just as important as the product warranty, and covers any issues with the original installation.

What should I know about tile warranties?

Tile warranties differ across different types of tile. To better understand what you’re buying and what is guaranteed, check with an expert at your local Carpet One Floor & Home store. Our flooring experts often have many years of experience and can help you find the best warranty for your purchase.

When choosing new flooring, it’s essential to look at a variety of things – material, style, and budget are key. Warranties are often overlooked. However, it’s the warranty that will help carry you throughout the lifetime of your new floor. Here’s a quick guide for key warranty considerations when choosing new tile flooring. Consult your flooring retail for more information about their warranties.

Tile warranties offer the following types of coverage:

Wear

A tile wear warranty provides coverage in the event that the wear layer is lost and causes change or damage of the printed pattern or design.

Fading

A fade warranty for tile flooring provides coverage for fading that can occur from normal exposure to sunlight or artificial light. This feature of tile warranties is particularly necessary when the tiles is placed in an area near windows or is exposed to sunlight.

Stains

A stain warranty provides coverage for permanent stains caused by normal household use. It’s important to read the fine print. Each flooring retailer may have a different definition of normal household use.

Installation

An installation warranty can be just as important as the product warranty. This warranty covers any issues with the original installation.

What should I know about laminate warranties?

Warranties for laminate floors can differ. To better understand what you’re buying and what is guaranteed, check with an expert at your local Carpet One Floor & Home store. Our flooring experts often have many years of experience and can help you find the best warranty for your flooring purchase.

Laminate warranties offer the following types of coverage:

Wear

Laminate wear refers to loss of the decorative surface image due to normal household use. Wear warranties differ across retailers and types of laminate, and some wear warranties exclude coverage for scratches, indentations and damage resulting from improper care and maintenance.

Stains

For laminate flooring, a stain warranty typically covers stains that result from common household use. Remember to read instructions on the proper care and maintenance for laminate flooring so you steer clear from using harmful cleaning solutions that could potentially void your warranty.

Fading

A fade warranty covers your laminate floors if there’s damage or color change from exposure to sunlight or artificial light.

Locking System

Typically, a locking system warranty will guarantee that the joints of your laminate floor remain securely locked together, with no separations or cracking, for the duration of the warranty.

Water Resistance

A water resistance warranty provides coverage for damage caused by damp mopping and spills. Consider comparing the details of a water resistance warranty with your homeowner’s insurance policy to understand what types of water damage are covered within the warranty and homeowner’s policy.

Installation

An installation warranty can be just as important as the product warranty, and covers any issues with the original installation. Seek out a flooring retailer with experienced installers on staff who know industry standards and will guarantee quality and professional workmanship.

CONTACT US TODAY

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75 Morgan Highway
Scranton, PA
(570) 342-7727
1345 Route 315
Wilkes-Barre, PA
(570) 825-3435
3406 Route 611
Bartonsville, PA
(570) 629-4082

Customer Reviews

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Machelle Craig
Machelle Craig
2023-04-20
Giant floor was so great I tell you I called them up and I told them what I needed they came the very next day measured my room and then the day after that the morning after that they came and installed the padding and the carpet and I paid them and that was that it was a three day event it was just everything flowed smoothly and the carpet installers were so professional so kind show me in early and the price you can never beat their price on the quality of carpet that they give you and that’s about it for my review for giant floor best carpet place I ever dealt with and I’ve installed many many carpet throughout my homes over the years. And you don’t find that very often where you can rely and count on somebody you know from a company saying and doing what you’re doing what they say they’re going to do that so reliable and so responsible it’s just a great company and I can’t say enough about them.
Glen C
Glen C
2023-04-17
phillip collura
phillip collura
2023-04-16
Maureen Conlon
Maureen Conlon
2023-04-16
I was so impressed with Giant Floor WB. The gentlemen who waited on me were knowledgeable and professional! The men who installed our carpet were respectful and handy! I would not hesitate to recommend Giant Floor W B.
Joe C
Joe C
2023-04-11
Great service
MJ Carlesi
MJ Carlesi
2023-04-10
Amazing customer service, quick delivery and installation and a fantastic job! Super responsive and accommodating.
Sean McAndrew
Sean McAndrew
2023-04-04
Giant Floor WB went above and beyond to provide costumer service and satisfaction guaranteed.. Our flooring was done throughout our house and it has never looked better. I can’t say enough about Giant and highly recommend Peter Rubando and his professional crew of installers to anyone looking for new floors.
Rob Naples
Rob Naples
2023-04-02
Best flooring store in our area. Great customer service pete and his team have extensive experience. And knowledge of product very professional
Deidra Dillon
Deidra Dillon
2023-03-29
Amazing work, courteous and professional
Joyce Booth
Joyce Booth
2023-03-29
Great customer service and swift timing with the delivery. Highly recommend for anyone who needs flooring

Contact us today for a free estimate!

NEPA’s Largest Locally-Owned Flooring Store. Our expert team will work with you to find the perfect flooring solution to suit your needs and budget, and we’ll even handle the installation for you.

Wilkes Barre

1345 Route 315
Wilkes-Barre, PA
(570) 825-3435

Scranton

75 Morgan Highway
Scranton, PA
(570) 342-7727

Bartonsville

3406 Route 611
Bartonsville, PA
(570) 629-4082