At Giant Floor, we understand that sometimes returns are necessary. That’s why we have a hassle-free 30-day return policy for our online customers. To be eligible for a return, all boxes must be unopened and in their original condition. Simply send the return to our address at 75 Morgan Highway Scranton, PA 18508. Please note that the customer is responsible for paying the return freight. Before issuing any refund or credit, our team at Giant Floor will inspect the return to ensure it meets our guidelines. We strive to provide excellent customer service and want to ensure that you are completely satisfied with your purchase.