At Giant Floor, we understand that sometimes products may arrive with damaged packaging despite our best efforts to ensure safe delivery. To address this issue, we have a damaged box policy in place for our online e-commerce orders. It is important to note that any damages to the product itself should be reported following our standard return and exchange procedures.
Damaged Box Policy:
Upon delivery of your order, we kindly request that you carefully inspect the packaging for any signs of damage. If you notice any damage to the box or packaging, please follow these steps:
1. Note the Damage: If you see any visible damage to the box or packaging, please make a note of it on the delivery receipt or electronic device used for signature. This will serve as proof that the box was received in a damaged condition.
2. Take Photos: It is recommended to take clear photos of the damaged package as additional evidence.
3. Contact Giant Floor: Please reach out to our customer service team immediately to report the damaged box. Provide us with your order number, a description of the damage, and any supporting photos you may have taken. You can contact us via phone, email, or through our website’s customer service chat.
4. Return or Exchange: Depending on the extent of the damage, we will guide you through the return or exchange process. We may request that you return the damaged package to us for inspection or provide further information as necessary.
It is important to note that our damaged box policy applies only to the packaging itself and not the product inside. If the product is also damaged, please follow our standard return and exchange procedures.
We strive to ensure that your online shopping experience with Giant Floor is pleasant and hassle-free. By promptly reporting any damaged packaging upon delivery, we can take appropriate action to resolve the issue and ensure your satisfaction.