Return Policy

At Giant Floor, we take pride in offering premium flooring products and are dedicated to ensuring your satisfaction. Should you find your purchase does not meet your expectations, please refer to the detailed return policy outlined below.

Eligibility for Returns

• Returns must be requested within 10 days from the date of purchase.
• Only items that remain unopened, unused, and in their original packaging and condition are eligible for return.
• Products that have been opened, damaged, or partially used are not eligible for return.

Return Procedure

• To initiate a return, please contact our customer service team toll-free at 877-725-1965 or locally at 570-342-7727.
• Customers are responsible for arranging and covering the cost of return shipping to our designated facility.
• Upon receipt and inspection of the returned items, we will proceed with processing your refund in accordance with the terms below.

Refund Policy

• Cash refunds are not available.
• Approved returns will be credited as store credit or exchanged for an alternative product of equivalent value.
• Shipping fees, including both original and return shipping costs, are non-refundable.

Non-Returnable Items

• Custom-made or special-order products.
• Items designated as clearance or final sale.

We value your patronage and are committed to assisting you with any inquiries related to your return. For additional support, please reach out to us toll-free at 877-725-1965 or at our local customer service line, 570-342-7727

[Edited 4/10/25]