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We 1st purchased carpet from Giant back in 1992 and now it needs to be replaced. We met Mike and Peter on Saturday and they could not have been better. We bought a area rug while there, and set up a time on Monday to measure our home. So happy they are still doing floors. They are the BEST!
When picking out my carpet at the Scranton store location, I was met with Adam who was very helpful in aiding me choose my carpet for my living room/bedrooms/hallways found me a great deal for my budget and even showed me the extra stock in back which was on a great deal and beautiful which I also purchases for my bedrooms. He then came to my house did my measurements/estimate of my entire house for free and then followed up with me on when carpet would arrive and be able to be installed. Then he contacted me about being able to reschedule an earlier date to finish the project if I chose to which I accepted. I was very happy choosing Giant Floor the end result looks wonderful and feels amazing on my feet.
We went to the Bartonsville location to pick out new flooring. I thought I wanted a specific floor, however when we got there, the choices were way more than we expected. Jeff, the salesman was terrific and helped me pick the floor of my dreams, way different than what "I thought" I wanted. Jeff went above and beyond with his service and was a joy to work with. He came to the house and took very thorough measurements and answered all of my questions and alleviated any concerns that I had. We scheduled the installation which happened to coincide with the Covid-19 pandemic. Fortunately, Jeff was able to move up the installation which was supposed to take 3 days to install. The team of 3 installers came 3 days earlier than originally scheduled and spent approximately 12 hours completing the installation. And I must say that the installers were excellent!! Very detail oriented, professional and were able to move all of the big furniture. They were very friendly and cleaned up after themselves 100%. My hats off to them for working so hard to get the install complete in 1 day!! Needless to say my experience with Giant Floor was outstanding and I will certainly recommend them highly and continue to give them my business for any flooring needs in the future. Thank you guys so much it was a pleasure!
Within one day of contacting Joe in the Wilkes-Barre office he was at my house with options and ideas. He was one of the most pleasant salesmen I have ever dealt with, and helped me through every step of the process. I went back and forth many times and not a single time did Joe seem frustrated or upset. He understood just how important of a decision this was to my family and me, and respected our concerns. Once we had decided on our flooring, Joe sent James to our house to install it. WOW!! What a great person with professionalism and skills second to none! I would highly recommend Giant Flooring, and specifically those two gentleman to anyone. Thank you so very much for all the help and patience.
SHERRY - INSTALLERS WERE FANTASTIC! After months of planning, preparing, and locating a place to install our kitchen floor, my wife and I took a hour ride to Wilkes-Barre. Sandy (manager) greeted us and helped us finalize our tile selection. I believe the end results are what matters and the installers really delivered. Chris & Jerry (installers) installed a rather large space within a day and finished up with the grout today. Chris has a high level of professionalism, customer service. and definitely a hard worker. I'd ask for him by name to do your next job!
MARINO FAMILY - Outstanding in every way. Jeremy and Jesse installed our new hardwood floor and it looks amazing. They pay attention to details and finishing work. We would highly recommend them as they are professional, timely and excellent craftsmen.
LARRY AHERN - Jeff and Frank installed two (2) 9x12 carpets. They moved some heavy furniture
including a piano. They were very friendly and did a nice job. Also thanks to Bob Kep our salesman who helped us getting what we needed.
ELAINE SHILLABEER - My husband & I were well pleased with the service we received from Alice. She helped us pick the perfect vinyl flooring for our kitchen & bath. Scheduling was great, they worked with my work schedule. Jeremy & Jess showed up at my house on time & did a fantastic job. Everything was done to their perfection. Very polite & courteous, even when cleaning up they did great job. We are so pleased we which we did it sooner. Fantastic job & would recommend them to our friends & use them in the near future if need be. Very satisfied customer. Thank you for a job well done.
MICHELLE REISSER - When my husband and decided on new flooring, we didn't imagine that we would be this happy with the result! Everything went very smoothly...our sales rep Bruce ensured that we made the best decision for our needs and our installer Jeremy(and associate) got the job done swiftly and beautifully!
I thank you all for making this a great experience!
JOSEPH&LOIS D - Cannot say enough about Jeremy and Jessie they came promptly at 8 o’clock and put down a first time vinyl plank flooring in our home professionally done .We did a walk around before they even started installing and they showed us areas in our kitchen that were a little out of plum and they were able to work around that .thanks again Jeremy and Jesse
LINDA STUPKA - I would like to thank Jeremy and Jesse for doing a beautiful job laying down my hardwood floor.They were friendly,polite and helpful and I enjoyed having them work in my home
SUSAN COBB - Delivery service was outstanding. Jeff was so courteous and polite. Very refreshing to meet someone who is so personable.
JEREMY MARTIN - Great job very. Takes pride in his work. A pleasure to work with insures his work is perfect and to your expectations.
MELISSA ABDA - Our experience started with Lindsay who was extremely helpful in the Scranton store...made choosing simple and not overwhelming. Next, Tony measured. He was so friendly and did a thorough job...quite a large job as he measured our whole house! Our delivery person Jeff was awesome. The man carried in like 40 large boxes of hardwood all by himself. Last but certainly not least were our installers. Eric and his crew Brian and Adam were amazing. They did a phenomenal job. They were courteous, respectful with our things, and took their time. Amazing crew and amazing results. Very positive overall experience.
BILL AND SUE MACNAMARA - Frank and Jeff from the Scranton store were wonderful!
They arrived on time, were very polite, courteous, engaging, and attentive. Our installation went without a hitch!
Kudos to Frank and Jeff!!!!
BOB & MARIANA TRIESCHMANN - Recently purchased luxury vinyl planking from Giant Floor. Our salesperson Alice was professional, courteous, and answered all the questions we had.
Ead, Jonathan, and crew did an absolutely amazing job installing our luxury vinyl planking.
I would highly recommend Giant Floor any and all of your flooring or carpeting needs.