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Average rating:  
 249 reviews
by Diane V. on

DIANE V. - Great experience from the beginning with our salesperson Karen assisting us with her knowledge of products and artistic eye for our space, to the end with our install from Jeremy who was timely, professional, and also did a terrific job. Thanks Wilkes-Barre Giant Floor !!!

by Forrest McGrath on

FORREST MCGRATH - We purchased Cali Bamboo flooring and Sam and his crew installed it. The installation took them 3 days. They practically ruined our house. The flooring had big gaps between the boards, they nicked our wallpaper and wood trim, did not use a vacuum cleaner but used a broom instead. This clogged up both my air cleaners. I would not recommend this crew to put Cali in an outhouse. They work too fast and they are very sloppy.

by Stephen S. on

STEPHEN S. - Request Tony and Tim for your carpet installation. Meticulous, experienced, professional and timely work. Also very friendly and respectable gentlemen. Quality product and work and a very satisfied customer. Thank You

by Rev.Thomas Berardi on

REV.THOMAS BERARDI - Always a great Experience with these guys, Kevin very knowledgeable Pleasant to work with and help me out with this decision making and what we needed carpet wise. Rank was a help to he caught it got enrolled and for us professionalism courteous knowledgeable

by Greening Family on

GREENING FAMILY - First class experience from beginning 'til end. Kevin's a great guy, even though he's a 49ers fan. Since this was a big hardwood & tile project, we had plenty of questions to make sure we were making the right decisions. Kevin was there all the way through. He was very friendly and helpful. In minutes, we felt like we've known him for years. Frank, the delivery man is hardworking & friendly. He unloaded 37 boxes of hardwood in the sweltering heat by himself & never complained. Finally, kudos to Mark & his team of installers! They did an amazing job! Mark's a great guy. Very friendly, precise, knowledgeable & keeps you informed every step of the way. Also, never a mess left behind. Could ask for a better team of installers! We love our floors & couldn't be happier that we chose Giant. Keep up the great work & customer service!

by Ellie Hyde on

ELLIE HYDE - John was very patient while I decided on my carpeting. Jude and Charlie did a great job with the installation. I am very pleased.

by Jennifer on

JENNIFER - Lindsey in the Scranton store took my phone call, answered every question and the next day I stopped in and she helped me within minutes!! Very satisfied!!

by Kristin on

KRISTIN - Found a beautiful area rug on sale! Great selection and the service was fantastic. Frank from Morgan Highway was great to work with. Thanks!

by Alex on

ALEX - Alice, Jude, and Charlie were all great. I’d go with them again.

by Clara Keiper on

CLARA KEIPER - After having visited 2 other box stores, I finally convinced my 90 year old mother to visit your Bartonsville store for the livingroom area rug she wanted. She was already a little tired, so I had her wait in the car while I went in to see if they had what she wanted. I explained my situation, and the young lady, Marissa said yes, she could help us, and even offered to help with helping my mom get in the store! Then she was very patient and kind showing us everything that was available and after we picked one out, she was so nice to offer my mom a discount. Then, to top it off, we didn't know that they didn't deliver, so she helped me load it in my car, and although I would never have accepted, she even offered to drop it off for us, since my mom lives nearby. What a sweetheart!!! Keep this girl, who said she was in training and from Tunkhanik. I don't remember ever having the kind of service from anyone that we got from her!!! I hope she goes far and you value her customer service skills. So grateful for her help , and my mom couldn't have been happier when I finally laid down that rug that she's been waiting for for too long. Thank-you Marissa!!! Kindest reguards, Dawn Keiper

by Eleanor Eagen on

ELEANOR EAGEN - Jeff did our basement rug and did a wonderful job.

by donna rohland on

DONNA ROHLAND - jeremy and jesse were right on time, introduced themselves and were very polite. did a great job installing the bathroom floor. cleaned up after they were done. they were very professional. welcome in my home anytime for installation.

by JoAnn on

JOANN - Thank you for the wonderful work installing my new floor. Jeremy Martin kept me informed throughout the process, explaining why he used a certain technique for example or why he choose a product. Very knowledgeable and professional. Very neat and precise. 🙂 No worries.

by Matilda Gagliardi on

MATILDA GAGLIARDI - Jeremy Martin and Jesse are the best. Very thorough. They were detail oriented. The were very respectful. They treated my home as if it were their own. Everything was in complete order when they were finished with the job. Jeremy explained how to care for my new flooring. I asked several times and he was so courteous and took his time to make sure I understood. I could go on, I am so pleased and very happy to have these two gentlemen do my install.

by Joan DeNapoli on

JOAN DENAPOLI - Our experience with Giant Floor was wonderful. From the time we walked in the door to completion. Lindsay was very helpful and professional in choosing ceramic tile, hardwood floor to carpeting. Mark,John and the entire installion crew were efficient,fast and friendly. We would recommend Giant Floor to anyone,!Thanks for a great job!

by Paul P. on

PAUL P. - great kitchen floor. the installers, Jeremy and Jesse were the best. very professional and polite. kept us informed on what they had to do. we are already making plans to have them do other rooms in our house. great job.

by Lisa Z on

LISA Z - I can’t say enough good about the installer Jeremy M. and his helper Jesse.
He installed Cali bamboo in my house. He knew exactly how it needed to be acclimated to my home. He took the time to stack it the proper way and was very knowledgeable. He was very professional and really took pride in his work. He made sure the finishing touches and final product were done properly and to my expectations. I am very pleased. I would recommend to everyone. Also, Mark, the owner is wonderful to deal with.

by Joan Ciotti on

JOAN CIOTTI - Today poor Jeff made 21 trips up 8 stairs to deliver heavy hardwood flooring. His helper didn’t show up and he delivered without a complaint. You’re lucky that Jeff is reliable and does a difficult job alone. He deserves a raise.

by Joan DeNapoli on

JOAN DENAPOLI - Jeff and only Jeff delivered 9 boxes ceramic tile,4 bags mortar,a bag of grout,8 sheets cement boards and 24 cartons oak hardwood did it with a smile and was very friendly,fast and efficent.

by David caprari on

DAVID CAPRARI - Jude and Murat recently installed new carpeting on my first floor residence. I classify Jude as "an old pro" as his experience is evident of the fine quality of his work. Couldn't be more pleased!

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