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 167 reviews
by Dr. Michael Harris on

DR. MICHAEL HARRIS - Not even sure where to start! We went to Giant in need of carpeting for our entire second floor..We met with Kerry who selected various samples of carpeting for our project. When she came on site, she brought with her their "top installer"...A man by the name of Sam from Force Flooring! I assumed that he would be a reputable person based on being their main installer. Kerry said she brought him in because she knew I had several bathrooms etc to complete as well and that flooring and tile were his expertise. I hired Sam to do two of my bathrooms. First of all, his estimate which was nothing more than a sheet of paper with a total on it, I had wrongfully accepted -out of ignorance I guess. He started my bathroom and half way through I noticed that he was using sheet rock in my shower stall. I questioned him...He became very defensive and aggressive. Next, I called on Arley wholesale - whom I purchased all of my bathroom tile and materials from. They were outraged! Said that a shower stall should never have Sheet rock but a waterproofing called Durock which is cement board. Which basically waterproofs and protects a shower. I called in John Halbing from Summit pointe builders, a friend of mine and another GC to inspect the job before going further. Both said that Sam was negligent and that if I were to continue and let him tile my bathroom that I would have leaks and would have to replace the entire job within a year. Gross Negligence they said! Sam also did not seal around my toilet area. I was told that any weight on it would have cracked my expensive tile and water leaks would have occurred. All I know if that if Sam is their main installer- I want nothing to do with Giant. Sam was fired immediately and hopefully before too much damage occurred. On top of it...Sam asked about the carpeting job for my home. He stated that "if the price on install was too hight..that he would work on the side from Giant to do the install." "Purchase carpet from Giant and he would personally install on side at 50% less cost." If this is not a Red flag what is! Stay away....Go somewhere else...I got lucky and fired Sam -their "main Guy" before my bathrooms were ruined...And will go elsewhere for my carpeting...Feel free to contact me if any questions...glad to help out and prevent the problems we faced!!! 570-954-8218 here is my cell!!!!

by Nicole lewis on

NICOLE LEWIS - Jeremy and boo did a fantastic job on our carpets I would highly recommend then to anybody and everybody

by Melissa M on

MELISSA M - Stay away from the Bartonsville location. The secretary is RUDE and the manager is just as helpless. Stay away and you’ll be thankful to save your time and energy by going elsewhere.

by K. Pasko on

K. PASKO - My husband and I were thrilled to have our new carpet installed so quickly. We visited the store on Saturday, our home was measured on Monday and the floor was finished by Friday. Thank you to both John and Dave for making the sales and installation process so easy!

by Julie Fioravanti on

JULIE FIORAVANTI - Amazing job guys! I would like to thank Mitch , Billy, Dan. And Ed on the amazing job they did! They took their time and did an excellent job! We are extremely happy!

by Margaret McNulty on

MARGARET MCNULTY - I would like to thank my installation crew, Jeff and Frank, for doing such a great job delivering and installing my rugs. They were professional and courteous, called before they came and were right on time. Most of all, they wanted to make sure the rugs were installed correctly and that I was pleased before they left. Thank you, Margaret McNulty

by Jim Snyder on

JIM SNYDER - I would like to say that Kerry Burke did a excellent job with my wife & I in picking out carpeting and making sure the installers did a good job. I must say that Kerry & the installers did a great job with our new carpeting and we are very happy. with the finished product.
Thank You,
Jim Snyder

by Elaine Zavada on

ELAINE ZAVADA - Tim and Steve did a fantastic job installing our floor. They were patient, caring, knowledgeable, and very concerned that everything was in proper order. Tim certainly knows his trade. And they were very courteous and personable.

by Pete Sidari on

PETE SIDARI - From sales,Joe P., to the institution crew Jeremy and Boo we where thrilled with all aspects of our carpet purchase and installation. I whole heartedly recommend this crew to anyone. Well done guys!

by Nicole on

NICOLE - Would like to thank my installer Jude and my salesman John. My new floors look AMAZING!

by David on

DAVID - Thank you John Rostock for helping my wife and I choose our carpet for our remodeling of our bedrooms. Prompt service and installation. A truly wonderful experience from start to finish!

by Mark on

MARK - Sandy was very pleasant to work with and Tim did a great job on the installation. Would definitely go back to Giant Floor.

by MATTHEW POWELL on

MATTHEW POWELL - We had vinyl flooring put in all of our down stairs, giant gave us a great deal on the work and our installer Tim Fleig was second to none, his workmanship was right on and overall the best quality of work, not to mention his concern for the customer. Thanks for a job well done.

by KATHY KOTULA on

KATHY KOTULA - Jeremy and Boo were the installers and did an awesome job. They were very professional, friendly and funny!

by Nancy on

NANCY - We had a great experience with Giant Floor and would absolutely recommend them. Our salesperson John Rostock in Scranton was very helpful in the selection and recommendation of carpeting for our stairway. He personally came to our home to measure the space and provided a timely estimate. And while he couldn't promise our deadline date for a holiday party (tight schedule) he did actually come through with two days to spare (thank you)! Jude our installer did a great job as well - very professional and pleasant to work with. Thanks Giant Floor!

by CARA on

CARA - Thank you Giant Floor for donating the mats for my daycare!

by MIKE GUERRIERO on

MIKE GUERRIERO- They did a great job. Jeremy and Boo were a pleasure to meet . Would request them again for any other flooring installations .

by PETE AND LORI BRENKOSH on

PETE AND LORI BRENKOSH- Mitch and Ed installed new stairs and railing in our home. The work they did was outstanding! You are fortunate to have them on your team. We will definitely come back to Giant Floor for our next project.

by BRUCE & CORINNE on

BRUCE & CORINNE- We just had bamboo flooring installed in our entire downstairs and love it. The installers did a great job, no complaints at all. They all worked hard and fast. It was a pleasure working with Giant Floor. We couldn't have asked for a better experience. Thank you

by LYNN GRODNICK on

LYNN GRODNICK- I love working with Giant Floor! The employees are always kind, respectful and knowledgeable!! They come in, get to work and always clean up after themselves!! All my floors throughout my home have been covered by Giant Floor. I highly recommend!

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