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Average rating:  
 243 reviews
by Jennifer on

JENNIFER - Lindsey in the Scranton store took my phone call, answered every question and the next day I stopped in and she helped me within minutes!! Very satisfied!!

by Kristin on

KRISTIN - Found a beautiful area rug on sale! Great selection and the service was fantastic. Frank from Morgan Highway was great to work with. Thanks!

by Alex on

ALEX - Alice, Jude, and Charlie were all great. I’d go with them again.

by Clara Keiper on

CLARA KEIPER - After having visited 2 other box stores, I finally convinced my 90 year old mother to visit your Bartonsville store for the livingroom area rug she wanted. She was already a little tired, so I had her wait in the car while I went in to see if they had what she wanted. I explained my situation, and the young lady, Marissa said yes, she could help us, and even offered to help with helping my mom get in the store! Then she was very patient and kind showing us everything that was available and after we picked one out, she was so nice to offer my mom a discount. Then, to top it off, we didn't know that they didn't deliver, so she helped me load it in my car, and although I would never have accepted, she even offered to drop it off for us, since my mom lives nearby. What a sweetheart!!! Keep this girl, who said she was in training and from Tunkhanik. I don't remember ever having the kind of service from anyone that we got from her!!! I hope she goes far and you value her customer service skills. So grateful for her help , and my mom couldn't have been happier when I finally laid down that rug that she's been waiting for for too long. Thank-you Marissa!!! Kindest reguards, Dawn Keiper

by Eleanor Eagen on

ELEANOR EAGEN - Jeff did our basement rug and did a wonderful job.

by donna rohland on

DONNA ROHLAND - jeremy and jesse were right on time, introduced themselves and were very polite. did a great job installing the bathroom floor. cleaned up after they were done. they were very professional. welcome in my home anytime for installation.

by JoAnn on

JOANN - Thank you for the wonderful work installing my new floor. Jeremy Martin kept me informed throughout the process, explaining why he used a certain technique for example or why he choose a product. Very knowledgeable and professional. Very neat and precise. 🙂 No worries.

by Matilda Gagliardi on

MATILDA GAGLIARDI - Jeremy Martin and Jesse are the best. Very thorough. They were detail oriented. The were very respectful. They treated my home as if it were their own. Everything was in complete order when they were finished with the job. Jeremy explained how to care for my new flooring. I asked several times and he was so courteous and took his time to make sure I understood. I could go on, I am so pleased and very happy to have these two gentlemen do my install.

by Joan DeNapoli on

JOAN DENAPOLI - Our experience with Giant Floor was wonderful. From the time we walked in the door to completion. Lindsay was very helpful and professional in choosing ceramic tile, hardwood floor to carpeting. Mark,John and the entire installion crew were efficient,fast and friendly. We would recommend Giant Floor to anyone,!Thanks for a great job!

by Paul P. on

PAUL P. - great kitchen floor. the installers, Jeremy and Jesse were the best. very professional and polite. kept us informed on what they had to do. we are already making plans to have them do other rooms in our house. great job.

by Lisa Z on

LISA Z - I can’t say enough good about the installer Jeremy M. and his helper Jesse.
He installed Cali bamboo in my house. He knew exactly how it needed to be acclimated to my home. He took the time to stack it the proper way and was very knowledgeable. He was very professional and really took pride in his work. He made sure the finishing touches and final product were done properly and to my expectations. I am very pleased. I would recommend to everyone. Also, Mark, the owner is wonderful to deal with.

by Joan Ciotti on

JOAN CIOTTI - Today poor Jeff made 21 trips up 8 stairs to deliver heavy hardwood flooring. His helper didn’t show up and he delivered without a complaint. You’re lucky that Jeff is reliable and does a difficult job alone. He deserves a raise.

by Joan DeNapoli on

JOAN DENAPOLI - Jeff and only Jeff delivered 9 boxes ceramic tile,4 bags mortar,a bag of grout,8 sheets cement boards and 24 cartons oak hardwood did it with a smile and was very friendly,fast and efficent.

by David caprari on

DAVID CAPRARI - Jude and Murat recently installed new carpeting on my first floor residence. I classify Jude as "an old pro" as his experience is evident of the fine quality of his work. Couldn't be more pleased!

by Cross Road AG Church on

CROSS ROAD AG CHURCH - Giant Floor was kind enough to donate old carboard tubes for our children's program decoration. We are greatly pleased with them and can't wait to utilize the resources in making our program shine!

by Joe & Susan E on

JOE & SUSAN E - Eric R and crew just finished a massive install and made it look easy ! They were spotless, thorough, extremely polite and worked as if it were their own home. I HIGHLY recommend. Thank you so much Eric R and team , 2 thumbs up !!

by Virginia Loughlin on

VIRGINIA LOUGHLIN - Yesterday Mitch and Ed finished replacing my carpeted stairs and hallway with hardwood. They did a fantastic job and also cleaned up afterward. Great work, guys!!

by Clara R . on

CLARA R . - Thursday. May 31, 2018 Thursday I came in giant wb store with my granddaughter and I met Margaret . She came right up to me and was so willing to help me find a runner . She was polite and courteous and really listened to me and helped me pick out the perfect runner . Thank you Margaret I would come back to giant again every time , and definitely have you help me again .

by Anita Bubul on

ANITA BUBUL - I couldn't be happier with my recent Giant Floor experience. Kerry was an absolute pleasure to work with. Her patience and depth of knowledge assisted me in selecting the perfect choices for our home. Sam and his expert crew really did a great job with the installation of both flooring and carpeting. All of the work was done in a timely, professional manner. I look forward to doing business with Giant Floor in the future.

by Natalie Goodman on

NATALIE GOODMAN - Just purchased flooring from Giant Floor in Wilkes-Barre. If you cannot find flooring there, you will not find it anywhere. Everyone there is pleasant, knowledgeable, and accommodating. Will be back for more flooring and area rugs. Giant Floor has the best selections. Thank you Giant Floor!

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